Cancellation & Refund Policy

1. No Subscriptions — No Auto-Renewals

SneakAI operates on a one-time payment, credits-based model. There are no recurring subscriptions, no automatic renewals, and no hidden charges. Every purchase you make is a single, deliberate transaction:

• Free trial — a one-time complimentary activation with a limited credits allocation and a defined validity period.
• Lifetime app license — a one-time purchase granting permanent access for the licensed user.
• Credit packs — one-time purchase of credits used during active sessions, subject to an expiry date stated at purchase. Credits have no cash value and cannot be transferred.

Because there is no subscription, there is nothing to "cancel" in the traditional sense. You simply do not purchase again when your credits run out or your trial expires.

2. All Sales Are Final

All purchases made on SneakAI are final and non-refundable, except as specifically provided in Section 3 (Technical Failure Refunds) below. By completing any purchase, you acknowledge and agree that:

• You have reviewed the features, pricing, and conditions of the product before purchasing.
• Digital products — including software licenses and credits — are delivered immediately upon payment confirmation and are therefore not eligible for return or exchange.
• Refunds will not be issued for any of the following, under any circumstances:
  • Change of mind or decision not to use the product after purchase.
  • Partial use of purchased credits.
  • Expiry of credits or trial period.
  • Dissatisfaction with the quality, accuracy, or content of AI-generated responses — AI outputs are provided "as is" and vary by nature.
  • Your device not meeting the minimum system requirements stated on the Download page (macOS 13 Ventura or later; Windows 10 64-bit or later).
  • Your inability to use the product due to your own internet connectivity, hardware, or software configuration.
  • Your account being suspended or terminated for violation of our Terms & Conditions.
  • Claims arising from your use of the Service in a manner that violates any third-party terms or applicable law.
  • Deletion of your account after purchase. Account deletion is irreversible and does not entitle you to any refund.

3. Technical Failure Refunds (the Only Exception)

A refund may be considered in the following sole exception: a verified technical failure on SneakAI's side that results in your payment being processed successfully by Cashfree but your account not being credited with the purchased product (license, credits, or trial).

This means specifically:

• Your Cashfree payment confirmation shows a successful charge, AND
• Your SneakAI account has not received the corresponding entitlement (license key, credit balance, or trial activation), AND
• The issue is confirmed by our technical team to be caused by a failure in SneakAI's payment processing or entitlement delivery pipeline, and not by a third-party service outage, network issue, or user error.

In this case, we will first attempt to correct the issue and deliver what you purchased (which is our preferred resolution). A refund will be offered only if the technical issue cannot be resolved within a reasonable time. We reserve the right to determine what constitutes a qualifying technical failure.

4. How to Request a Refund (Technical Failures Only)

If you believe your situation meets the criteria in Section 3, contact us at support@sneakai.in within 7 days of the payment date and include:

• Your registered email address.
• The Cashfree Order ID or Payment ID (available in your payment confirmation email or receipt).
• A clear description of what you purchased and what you did not receive.
• A screenshot or copy of your Cashfree payment confirmation showing the successful charge.

We will review your request and respond within 3 business days. If a refund is approved, it will be processed to the original payment method within 5–10 business days, subject to Cashfree's processing timelines. Refund requests submitted after 7 days from the payment date will not be considered.

5. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to:

• Immediately suspend or permanently terminate your account and revoke access to all purchased products.
• Dispute the chargeback and provide all relevant transaction records.
• Pursue recovery of any disputed amount plus any associated fees.

We strongly encourage you to contact us at support@sneakai.in before raising a dispute. Most issues can be resolved quickly.

6. Account Deletion

You may delete your SneakAI account at any time from the Account page or by contacting us. Account deletion is irreversible. Deleting your account does not entitle you to a refund for any unused credits, partially used license period, or any other purchase. All entitlements are forfeited upon account deletion.

7. Your Statutory Consumer Rights

This policy applies to the maximum extent permitted by law. Nothing in this policy is intended to exclude, restrict, or override any non-waivable rights or remedies available to you under mandatory consumer protection law, including the Consumer Protection Act, 2019 (India) or equivalent legislation in your jurisdiction. Where such mandatory law grants you a right that this policy would otherwise limit, that mandatory law prevails to the extent of the conflict, and the remainder of this policy continues to apply.

8. Governing Law

This policy is governed by the laws of India. Any disputes arising under this policy are subject to the exclusive jurisdiction of the courts in India, in accordance with our Terms & Conditions.

9. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, refund and cancellation grievances may be directed to our Grievance Officer (see the Terms & Conditions for full details) at support@sneakai.in. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

10. Contact

For all refund and cancellation enquiries, please contact us at support@sneakai.in. We aim to respond to all enquiries within 3 business days.